Your satisfaction is very important to us.

Please note that Refunds will be processed for medical reasons only. 

All refunds are subject to a Stripe administration Fee applicable beginning February 2020.

Our Payment Processing System will no longer return fees from your original transaction. Those fees will be deducted from any Refund processed after Feb 2020. 

Any Session cancelled within 2 weeks of the start date will be subjected to a $100 cancellation fee

If you have scheduling difficulties or an emergency please email Gail at info@swimsafe.ca